Common Problems

Trouble launching

Unable to access Astah Share with [java.net.BindException] error.

If you get an error in Tomcat's window as shown below when launching Astah Share, that means Port 7080 is occupied by other software or Astah Share has been already launched. If the former case applies to you, please change Port number to available one by regarding Tomcat port numbers.

SEVERE: Error initializing endpoint
java.net.BindException: Address already in use: JVM_Bind:7080

Performance Problems

Existing diagrams no longer appear on the screen.

This problem could happen if you are using Flash Player 10r45_2 or later versions. Please re-upload the .asta file which contains the diagrams and try again.

Performance is very slow.

CPU may be filled up to 100% by Flash Player. Please re-open a browser (a tab if you use Tabbrowser) and then access Astah Share again.

Flash Player is not working.

An error may be causing in Flash Player, please re-open a browser (a tab if you use Tabbrowser) and then access Astah Share again.

An error dialog pops up.

Please try what you were going to do again because it may be just a server process error and repeating what you were going to do may work this time. If you still have the same error dialog after you tried it again, please contact us. Mostly an error dialog appears only when unexpected data are input or transported.

I accessed Astah Share, however nothing is showing on the screen.

Please make sure that the server is running properly, and IP Address and Port number of Server you access are correct. If all is correct, please check if Astah Share's server application is running properly and restart if it is necessary.

Nothing comes up on the Internet Explorer browser when I access Astah Share.

This may happen if there is "#" at the end of URL to access Astah Share, please remove the "#" from URL, then access again.
NG: http://mydomain.com:7080/astahshare/#
OK: http://mydomain.com:7080/astahshare/

Contents don't change even after I changed URL in address bar of Internet Explorer

This may happen when you access Astah Share using Internet Explorer on SSL. Please click the Reload button of Internet Explorer.

Firefox status bar stating "Transferring is on process" does not disappear even after transferring is completed.

This issue happens occasionally on Firefox. However this does not effect to Astah Share's operation.

A diagram does not appear in Astah Share if diagram name is too long.

A diagram may not be shown in Astah Share if diagram name or names of packages, subsystems or models that are included in the diagram are too long and passed filename/pathname length limitation. Please rename it shorter and upload the astah file again.

A diagram does not appear in Astah Share if it has special characters in its name.

A diagram may not be shown in Astah Share if diagram name or names of packages, subsystems or models in the diagram include special characters. Please remove the special characters and then upload the astah file again.

I am a registered user, however I cannot access the project, astah files, or diagrams.

You may not have his/her participating-project set up correctly. To access the project, users need to be registered as its Project Member. Please see Project Management for details.

I get a message saying "You don't have a right to XXX to YYY. Ask your project owner to give you permission" and I am unable to do what I want to do.

You tried to do something which you do not have a right for. You need to ask your Project owner to give you permission to do so. Project owner can refer to Project Management and allocate roles to you.

Trouble uploading astah files

It says [You have reached your upload limit].

You have reached a limit you are able to upload astah files. The limit varies depending on your license type. Please remove registered astah files to enable you to upload another astah file.

You have reached a limit

What does this [Waiting...] Icon in astah File list mean?

This icon states that uploading is about to begin. Please wait till the process completes.

Please wait until the process completes

What does this [Exporting...] Icon in astah File list mean?

This icon states that now uploading is on process. Please wait till the process completes.

Please wait until the process completes

What does this [Thumbnail is missing] Icon in astah File list mean?

This icon states that thumbnail image files are missing. Thumbnail image files may have been deleted from Server. Please try uploading the astah file again.

thumbnail image files are missing

What does this [File type not supported] Icon in astah File list mean?

This icon states that some of uploaded files are not applicable. You may have uploaded non-supported format files which mean files other than .asta, .jude and .juth files.
Do not update non-supported files such as .xls, .doc or .txt files.

not applicable

What does this [Broken file] Icon in astah File list mean?

This icon states that there is a problem in uploaded file. Please open the file in Astah UML or Astah Professional and check if there are any invalid models or problems and fix them.

there is a problem in uploaded file

What does this [Export failed] Icon in astah File list mean?

It may be causing a stack overflow error because the server is requiring the stack size more than JavaVM's default for the process in converting astah files. Please specify the stack size setting in %ASTAH_SHARE%\server\webapps\astahshare\WEB-INF\classes\astah.dicon as shown below to apply for your server environment, and then restart Astah Share and upload astah file again.

Please wait until the process completes

<component name="javaOpts" class="java.util.ArrayList">
    <arg>{"-Xms16m", "-Xmx384m", "-Xss2m"}</arg>
</component>

If you still have a trouble with uploading the astah file, please contact us.

Uploading astah files fails but it does not apply to other cases.

If the Flash Player is not working while uploading astah file, please see [Flash Player is not working]. If thumbnails are notshowing properly in astah File list after the upload finished, the upload may have failed. Please delete the astah file that seems to be failed in astah File list, and then try uploading it again. If you still have a trouble uploading, please contact us.

License troubles

When I try to login, it says "Invalid License".

Contents of your license (astah_share_license.xml stored in %ASTAH_SHARE%\data folder) may have been modified. Please restore the license file. Also please do not open the license file that you have received via email. Please contact us if you cannot resolve this issue.

Invalid License

My license type still says [Free Edition] even after I set up my license.

Please make sure that your license file is stored at %ASTAH_SHARE%\data folder properly and then restart Astah Share and check the license information again. If it still says [Free Edition], please contact us.